Are you concerned about being able to keep your home? Join our mission

Not able to make ends meet?

Staying in insecure or short term accommodation?

Worried about being asked to leave the family home?

Constantly thinking about bills and rent?

If you’re finding things difficult right now, you’re not alone. Many people feel unsure about their housing or money at some point and getting help early can prevent problems from turning into a crisis.

Everyone has ups and downs

We’re here to help.

Free, confidential support is available across Bournemouth, Christchurch and Poole.

You don’t need to wait until things get worse.

Even if you’re unsure what you need, just start the conversation.

BCP Council housing advice team

We can help you if you’re worried about losing your home or if your living situation isn’t suitable or safe:

Contact the housing advice team now

Email: bcphousingadvice@bcpcouncil.gov.uk

Phone: 01202 123147

Shelter

We can help you understand your rights as a tenant, provide expert help and support you to maintain a secure safe home.

If you are at risk of homelessness you can call their emergency hotline on 0808 800 4444 or you can contact the team via their webchat.

Shelter

Citizens Advice

We can support with a range of issues including benefits, debt, housing and immigration.

You can get in touch with your local branch by emailing via the button below.

Calling their free Adviceline on 0808 278 7939 (10am-4pm Monday-Friday)

You can also attend one of the drop in services across BCP listed on their website

Citizens Advice

Give a helping hand

If you are concerned about someone who is sleeping rough in the BCP area, please alert the Street Outreach Team at St Mungo’s.

Call 01202 315962

Access Wellbeing Hubs

The Access Wellbeing hubs in Boscombe, Poole and Weymouth provide a welcoming space for members of the local community to find support on the issues that matter to them.

In addition to the larger Access Wellbeing Hubs, we also provide support via Community Drop-Ins which take place on different days of the week in existing community settings.

Hubs and drop-ins are staffed by skilled wellbeing coordinators, supported by a team of experienced managers and administrative staff.

The wellbeing coordinators are trained to provide help and advice across a wide range of areas. They have the time to listen, and can help people to access support on topics including:

  • Mental health and emotional wellbeing
  • Social connections and activities
  • Grief and loss/bereavement
  • Work, money, housing, benefits support
  • Support for carers and family members
  • Volunteering

Click below to find out more

To speak to a member of your local Access Wellbeing team, please call 0800 870 8222 then choose from the options available.

Our phone lines are open from 9.30am-4.30pm, Monday to Friday, except bank holidays.

Community Action Network

The Community Action Network provide Information Stations to help people find the support and services they need to thrive. They are drop-in sessions at community venues, with no booking required. You’ll receive a warm welcome, a listening ear, and the opportunity to find out what’s available to support you.

Whether it’s for you or someone you know, the CAN team is there to discuss the things that are important to you. Whether you want somewhere to have a conversation and a cup of tea, need support for carers, get help with energy costs, or anything else, they are happy to chat and help you find what’s out there for you.

Find out more about the Next Information Stations below

CAN website link