1 April 2023

Do you have outstanding disrepair issues at your private rented property?

Landlords have certain obligations to make sure your property is kept in reasonable repair, is in a safe condition and complies with relevant housing legislation.

Legislation differs depending on how the property is occupied, and for houses in multiple occupation (HMOs), which is more prescriptive than for properties occupied by single families.

If you live in a private rented property and it’s in disrepair, and you’re struggling with your landlord or letting agent to get the repairs carried out, we may be able to help you.

We suggest that you put your disrepair issues in writing to your landlord or letting agent. Allow a minimum of 14 days. If you do not receive a response, or the response is unsatisfactory, you can complain to us and we can investigate.

Are you being affected by anti-social behaviour at your private rented property?

Anti-Social Behaviour (ASB) is broad and is a term which can be difficult to define, as it is perception-based and many different factors can influence the impact of such behaviour on an individual or community.

It is recognised that persistent ASB can have a detrimental effect on the quality of life of those affected.

There are a number of ways to try and address concerns of ASB to prevent problems from escalating. It could be that the person causing the issue is not aware of the impact of their behaviour and a friendly conversation might be all that is needed for them to realise and stop.

It is always advised to model good behaviour and, if necessary, remove yourself from any difficult situations or if you feel unsafe.

If you do not feel safe to approach the person or the behaviour is more serious, then you should report the incident to Dorset police on 101 or email 101@dorset.pnn.police.uk or go to https://www.dorset.police.uk/reportcrime.

You can also contact the ASB team at BCP Council – they’ll be happy to discuss your concerns and will be able to provide advice and guidance. The ASB officers have a great deal of experience in dealing with cases and early intervention – preventing any escalation in a situation – is always the preferred approach.

The ASB team can be contacted by emailing asbteam@bcpcouncil.gov.uk or calling 01202 128883.